Company details
The Snetor Group, with 475 employees and 27 subsidiaries worldwide, specialising in the distribution of plastics and chemical products, is looking for a Customer Service Coordinator (M/F) in Hamburg, Germany to support and structure its growth.
Requirements for this job offer
Assignments
As the single Snetor contact for each customer, he/she manages the customer relationship (management of orders, contracts, disputes) and ensures the control of margins related to contracts and customer orders.
He/she ensures the satisfaction of customers in his/her scope.
As Customer Service Coordinator, you will be responsible for several missions such as :
Back-office Support
- Input PF/PO,
- Credit Insurance Management (Applications and Follows-Ups),
- Interface with the legal / quality department to collect technical documents,
- Monitoring of imports and stock control (ensuring that the material is available at the time of entry, reporting on material shortages, liaising with sales staff on the availability of products),
- Documentation (Technical Datasheets…),
- Interface for managing material samples,
- Follow up on customer payments and send commercial offers on an ad hoc basis,
- Creation of SAP customers/prospects file,
Customer Service Support
- Manage customer orders from start to finish (registration, deadlines review, B/L, document bundle, etc.,
- Keeping customers informed of the status and progress of their orders,
- Carrying out invoicing and issuing DNs, ensuring the accuracy of information, particularly in terms of tax, customs and regulations,
- Follow-up on customer payments,
- Analyse and deal with malfunctions and disputes with internal and external contacts
Transport
- Organize transport according to internal customers’ requests and ensure the monitoring of services.
- Manage reception and loading schedules of warehouses for distribution.
- Carry out spot consultations if the request does not fall within the framework of the flows already negotiated and contribute to the negotiation of new transport contracts.
- Help design the best transport plan on the basis of contracts and agreements with partners.
Warehousing
- Organize logistics operations according to internal customers’ requests and monitor services.
- Ensure the reliability of stocks with service providers and organize periodic inventories.
- Coordinate order preparation schedules with transport loading schedules
- Conduct spot consultations if the warehousing request does not fall within the scope of the services already negotiated and contribute to the negotiation of new warehousing contracts.
- Participate in innovation and continuous improvement projects, particularly on the means of communication.
- Deploy interface tools with carriers (EDI, pre-invoicing).
- Carry out analyzes (volume, cost, benchmark, etc.) to continuously optimize transport performance (cost & service).
Profile required
- Understanding of supply chain elements and international trade dynamics.
- Initial education: Bachelor’s degree (Bac +3) in International commerce, and/or logistics.
- Professional experience: Successful initial experience in international commerce or Supply Chain within a corporate environment.
- Strong communication skills with a customer-centric and solution-oriented approach.
- Proficiency in English and German.
- Familiarity with SAP B1 and S4 is advantageous.
- Knowledge of Incoterms, distribution, and international commerce.
Interested by this position?
