Company details
The Snetor Group, with over 40 years of experience as a distributor of polymers and chemical products, is present in more than 100 countries and operates with 450 employees across 31 subsidiaries worldwide. As part of an internal mobility, Tecnopol Snetor Iberica is looking for a Customer Service (M/F) to support and structure its growth within its subsidiary located at Valencia, Spain.
Requirements for this job offer
Assignments
Back-office support
- Input PF/PO,
- Credit Insurance Management (Applications and Follows-Ups),
- Interface with the legal / quality department to collect technical documents,
- Monitoring of imports and stock control (ensuring that the material is available at the time of entry, reporting on material shortages, liaising with sales staff on the availability of products),
- Documentation (Technical Datasheets…),
- Interface for managing material samples,
- Follow up on customer payments and send commercial offers on an ad hoc basis,
- Creation of SAP customers/prospects file
- In the absence of sales staffs, and on a very occasional basis, send price quotations.
Customer Service support
- B2B orders,
- Manage customer orders from start to finish (registration, deadlines review, B/L, document bundle, etc.,
- Keeping customers informed of the status and progress of their orders,
- Carrying out invoicing and issuing DNs, ensuring the accuracy of information, particularly in terms of tax, customs and regulations,
- Follow-up on customer payments,
- Analyse and deal with malfunctions and disputes with internal and external contacts,
- Report malfunctions that cannot be managed at its level or that may impact other suppliers/clients outside its scope
Transport
- Organize transport according to internal customers’ requests and ensure the monitoring of services.
- Carry out spot consultations if the request does not fall within the framework of the flows already negotiated and contribute to the negotiation of new transport contracts.
- Help design the best transport plan on the basis of contracts and agreements with partners.
Warehousing
- Organize logistics operations according to internal customers’ requests and monitor services.
- Coordinate order preparation schedules with transport loading schedules
- Participate in innovation and continuous improvement projects, particularly on the means of communication.
Profile required
- Understanding of supply chain elements and international trade dynamics.
- Initial education: Bachelor’s degree (Bac +3) in International commerce, and/or logistics.
- Professional experience: Successful initial experience in international commerce or Supply Chain within a corporate environment.
- Strong communication skills with a customer-centric and solution-oriented approach.
- Proficiency in English.
- Familiarity with SAP B1 and S4 is advantageous.
- Knowledge of Incoterms, distribution, and international commerce.
Interested by this position?
